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Add flash device locked by others to HoloLens FAQs

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@scooley @yannisle 
Adding how to recover a HoloLens if locked out of a device.
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Evan Miller 2020-01-10 14:28:11 -08:00 committed by GitHub
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devices/hololens/hololens-FAQ.md
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@ -45,6 +45,7 @@ This FAQ addresses the following questions and issues:
- [My HoloLens isn't running well, is unresponsive, or won't start](#my-hololens-isnt-running-well-is-unresponsive-or-wont-start)
- [How do I delete all spaces?](#how-do-i-delete-all-spaces)
- [I cannot find or use the keyboard to type in the HoloLens 2 Emulator](#i-cannot-find-or-use-the-keyboard-to-type-in-the-hololens-2-emulator)
- [I can't log in to a HoloLens because it was previously set up for someone else](#I-cant-log-in-to-a-HoloLens-because-it-was-previously-set-up-for-someone-else)
## My holograms don't look right or are moving around
@ -204,6 +205,14 @@ If your device isn't performing properly, see [Restart, reset, or recover HoloLe
[Back to list](#list)
## I can't log in to a HoloLens because it was previously set up for someone else
If your device was previously set up for someone else, either a client or former employee and you don't have their password to unlock the device there are two solutions.
- If your device is MDM managed by Intune then you can remotely [Wipe](/IntuneDocs/intune/remote-actions/devices-wipe/) the device and it'll reflash itself. Make sure to leave **Retain enrollment state and user account** unchecked.
- If you have the device with you then you can put the device into **Flashing Mode** and use Advanced Recovery Companion to [recover](https://review.docs.microsoft.com/hololens/hololens-recovery?branch=master#hololens-2) the device.
[Back to list](#list)
## How do I delete all spaces?
*Coming soon*
@ -215,3 +224,4 @@ If your device isn't performing properly, see [Restart, reset, or recover HoloLe
*Coming soon*
[Back to list](#list)