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Merge pull request #2619 from MicrosoftDocs/master

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Publish 4/24/2020 10:33 AM PST
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Thomas Raya
2020-04-24 12:49:03 -05:00
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9
browsers/edge/shortdesc/microsoft-browser-extension-policy-shortdesc.md
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---
author: dansimp
ms.author: dansimp
ms.date: 10/02/2018
ms.date: 04/23/2020
ms.reviewer:
audience: itpro
audience: itpro
manager: dansimp
ms.prod: edge
ms.topic: include
---
[Microsoft browser extension policy](https://docs.microsoft.com/legal/windows/agreements/microsoft-browser-extension-policy):
[Microsoft browser extension policy](https://docs.microsoft.com/legal/microsoft-edge/microsoft-browser-extension-policy):
This article describes the supported mechanisms for extending or modifying the behavior or user experience of Microsoft Edge and Internet Explorer, or the content these browsers display. Techniques that aren't explicitly listed in this article are considered to be **unsupported**.

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devices/surface/support-solutions-surface.md
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---
title: Top support solutions for Surface devices
title: Top support solutions for Surface devices in the enterprise
description: Find top solutions for common issues using Surface devices in the enterprise.
ms.assetid: CF58F74D-8077-48C3-981E-FCFDCA34B34A
ms.reviewer:
@ -20,16 +20,36 @@ ms.audience: itpro
# Top support solutions for Surface devices
> [!Note]
> **Home users**: This article is only intended for use by IT professionals and technical support agents, and applies only to Surface devices. If you're looking for help with a problem with your home device, please see [Surface Devices Help](https://support.microsoft.com/products/surface-devices).
> **Home users**: This article is only intended for use by IT professionals and technical support agents, and applies only to Surface devices. If you're looking for help with a problem with your home device, please see [Surface Devices Help](https://support.microsoft.com/products/surface-devices).
Microsoft regularly releases both updates and solutions for Surface devices. To ensure your devices can receive future updates, including security updates, it's important to keep your Surface devices updated. For a complete listing of the update history, see [Surface update history](https://www.microsoft.com/surface/support/install-update-activate/surface-update-history) and [Install Surface and Windows updates](https://www.microsoft.com/surface/support/performance-and-maintenance/install-software-updates-for-surface?os=windows-10&=undefined).
These are the Microsoft Support solutions for common issues you may experience using Surface devices in an enterprise. If your issue is not listed here, [contact Microsoft Support](https://support.microsoft.com/supportforbusiness/productselection).
## Surface Drivers and Firmware
These are the top Microsoft Support solutions for common issues experienced when using Surface devices in an enterprise.
Microsoft regularly releases both updates and solutions for Surface devices. To ensure your devices can receive future updates, including security updates, it's important to keep your Surface devices updated.
- [Surface update history](https://www.microsoft.com/surface/support/install-update-activate/surface-update-history)
- [Install Surface and Windows updates](https://www.microsoft.com/surface/support/performance-and-maintenance/install-software-updates-for-surface?os=windows-10&=undefined)
- [Download drivers and firmware for Surface](https://support.microsoft.com/help/4023482)
- [Deploy the latest firmware and drivers for Surface devices](https://docs.microsoft.com/surface/deploy-the-latest-firmware-and-drivers-for-surface-devices)
- [Manage Surface driver and firmware updates](https://docs.microsoft.com/surface/manage-surface-pro-3-firmware-updates)
- [How to manage Surface driver updates in Configuration Manager](https://support.microsoft.com/help/4098906)
## Surface Dock Issues
- [Troubleshoot Surface Dock and docking stations](https://support.microsoft.com/help/4023468/surface-troubleshoot-surface-dock-and-docking-stations)
- [Troubleshoot connecting Surface to a second screen](https://support.microsoft.com/help/4023496)
- [Microsoft Surface Dock Firmware Update](https://docs.microsoft.com/surface/surface-dock-updater)
## Device cover or keyboard issues
- [Troubleshoot your Surface Type Cover or keyboard](https://www.microsoft.com/surface/support/hardware-and-drivers/troubleshoot-surface-keyboards)
## Screen cracked or scratched issues
- [Contact Microsoft Support](https://support.microsoft.com/supportforbusiness/productselection)
- [Contact Microsoft Support](https://support.microsoft.com/supportforbusiness/productselection)
## Surface Power or battery Issues
@ -41,29 +61,13 @@ These are the top Microsoft Support solutions for common issues experienced when
- [Maximize your Surface battery life](https://support.microsoft.com/help/4483194)
## Device cover or keyboard issues
## Reset device
- [Troubleshoot your Surface Type Cover or keyboard](https://www.microsoft.com/surface/support/hardware-and-drivers/troubleshoot-surface-keyboards)
- [Creating and using a USB recovery drive for Surface](https://support.microsoft.com/help/4023512)
## Surface Dock Issues
- [FAQ: Protecting your data if you send your Surface in for Service](https://support.microsoft.com/help/4023508)
- [Troubleshoot Surface Dock and docking stations](https://support.microsoft.com/help/4023468/surface-troubleshoot-surface-dock-and-docking-stations)
- [Troubleshoot connecting Surface to a second screen](https://support.microsoft.com/help/4023496)
- [Microsoft Surface Dock Firmware Update](https://docs.microsoft.com/surface/surface-dock-updater)
## Surface Drivers and Firmware
- [Surface Update History](https://support.microsoft.com/help/4036283)
- [Download drivers and firmware for Surface](https://support.microsoft.com/help/4023482)
- [Deploy the latest firmware and drivers for Surface devices](https://docs.microsoft.com/surface/deploy-the-latest-firmware-and-drivers-for-surface-devices)
- [Manage Surface driver and firmware updates](https://docs.microsoft.com/surface/manage-surface-pro-3-firmware-updates)
- [How to manage Surface driver updates in Configuration Manager](https://support.microsoft.com/help/4098906)
- [Microsoft Surface Data Eraser](https://docs.microsoft.com/surface/microsoft-surface-data-eraser)
## Deployment Issues
@ -72,11 +76,3 @@ These are the top Microsoft Support solutions for common issues experienced when
- [Surface Pro Model 1796 and Surface Laptop 1TB display two drives](https://support.microsoft.com/help/4046105)
- [System SKU reference](https://docs.microsoft.com/surface/surface-system-sku-reference)
## Reset device
- [Creating and using a USB recovery drive for Surface](https://support.microsoft.com/help/4023512)
- [FAQ: Protecting your data if you send your Surface in for Service](https://support.microsoft.com/help/4023508)
- [Microsoft Surface Data Eraser](https://docs.microsoft.com/surface/microsoft-surface-data-eraser)