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Greg Lindsay 2016-09-29 16:25:30 -07:00
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windows/deploy/resolve-windows-10-upgrade-errors.md
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@ -161,23 +161,25 @@ A common result code is 0xC1900101. This result code can be thrown at any stage
<TABLE border=1 cellspacing=0 cellpadding=0> <TABLE border=1 cellspacing=0 cellpadding=0>
<TR><TD align="left" valign="top" style='border:dotted #A6A6A6 1.0pt;'> <TR><TD align="left" valign="top" style='border:solid #000000 2.0pt;'>
<TABLE cellspacing=0 cellpadding=0> <TABLE cellspacing=0 cellpadding=0>
<TR><TD style='padding:0in 4pt 0in 4pt'><B>Code</B> <TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><B>Code</B>
<TR><TD style='padding:0in 4pt 0in 4pt'><B>0xC1900101 - 0x20017</B> <TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><B>0xC1900101 - 0x20017</B>
</TABLE> </TABLE>
<P><TABLE cellspacing=0 cellpadding=0> <P><TABLE cellspacing=0 cellpadding=0>
<TR><TD style='padding:0in 4pt 0in 4pt'><b>Cause</b> <TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Cause</b>
<TR><TD style='padding:0in 4pt 0in 4pt'>A driver has caused an illegal operation. <TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>A driver has caused an illegal operation.
<BR>Windows was not able to migrate the driver, resulting in a rollback of the operating system. <BR>Windows was not able to migrate the driver, resulting in a rollback of the operating system.
</TABLE> </TABLE>
</TD> </TD>
<TD align="left" valign="top" style='border:dotted #A6A6A6 1.0pt;'> <TD align="left" valign="top" style='border:solid #000000 2.0pt;'>
<TABLE cellspacing=0 cellpadding=0> <TABLE cellspacing=0 cellpadding=0>
<TR><TD style='padding:0in 4pt 0in 4pt'><b>Mitigation</b> <TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Mitigation</b>
<TR><TD style='padding:0in 4pt 0in 4pt'> <TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>
1. Make sure all that drivers are updated.<BR> 1. Make sure all that drivers are updated.<BR>
2. Open the Setuperr.log and Setupact.log files under the %windir%\Panther directory, and then locate the problem drivers. 2. Open the Setuperr.log and Setupact.log files under the %windir%\Panther directory, and then locate the problem drivers.
<BR>For more information, see [Understanding Failures and Log Files](https://technet.microsoft.com/en-us/library/ee851579.aspx).<BR> <BR>For more information, see [Understanding Failures and Log Files](https://technet.microsoft.com/en-us/library/ee851579.aspx).<BR>
@ -186,21 +188,24 @@ A common result code is 0xC1900101. This result code can be thrown at any stage
</TD> </TD>
</TR> </TR>
<TR><TD align="left" valign="top" style='border:dotted #A6A6A6 1.0pt;'><TABLE cellspacing=0 cellpadding=0> <TR><TD align="left" valign="top" style='border:solid #000000 2.0pt;'>
<TR><TD style='padding:0in 4pt 0in 4pt'><B>Code</B>
<TR><TD style='padding:0in 4pt 0in 4pt'><B>0xC1900101 - 0x30018</B> <TABLE cellspacing=0 cellpadding=0>
<TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><B>Code</B>
<TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><B>0xC1900101 - 0x30018</B>
</TABLE> </TABLE>
<P><TABLE cellspacing=0 cellpadding=0> <P><TABLE cellspacing=0 cellpadding=0>
<TR><TD style='padding:0in 4pt 0in 4pt'><b>Cause</b> <TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Cause</b>
<TR><TD style='padding:0in 4pt 0in 4pt'>A device driver has stopped responding to setup.exe during the upgrade process. <TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>A device driver has stopped responding to setup.exe during the upgrade process.
</TABLE> </TABLE>
</TD> </TD>
<TD align="left" valign="top" style='border:dotted #A6A6A6 1.0pt;'> <TD align="left" valign="top" style='border:solid #000000 2.0pt;'>
<TABLE cellspacing=0 cellpadding=0> <TABLE cellspacing=0 cellpadding=0>
<TR><TD style='padding:0in 4pt 0in 4pt'><b>Mitigation</b> <TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Mitigation</b>
<TR><TD style='padding:0in 4pt 0in 4pt'> <TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>
Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display. Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.
<BR>Contact your hardware vendor to obtain updated device drivers. <BR>Contact your hardware vendor to obtain updated device drivers.
<BR>Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process. <BR>Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process.
@ -208,21 +213,24 @@ Disconnect all peripheral devices that are connected to the system, except for t
</TD> </TD>
</TR> </TR>
<TR><TD align="left" valign="top" style='border:dotted #A6A6A6 1.0pt;'><TABLE cellspacing=0 cellpadding=0> <TR><TD align="left" valign="top" style='border:solid #000000 2.0pt;'>
<TR><TD style='padding:0in 4pt 0in 4pt'><B>Code</B>
<TR><TD style='padding:0in 4pt 0in 4pt'><B>0xC1900101 - 0x4000D</B> <TABLE cellspacing=0 cellpadding=0>
<TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><B>Code</B>
<TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><B>0xC1900101 - 0x4000D</B>
</TABLE> </TABLE>
<P><TABLE cellspacing=0 cellpadding=0> <P><TABLE cellspacing=0 cellpadding=0>
<TR><TD style='padding:0in 4pt 0in 4pt'><b>Cause</b> <TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Cause</b>
<TR><TD style='padding:0in 4pt 0in 4pt'>A rollback occurred due to a driver configuration issue. <TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>A rollback occurred due to a driver configuration issue.
</TABLE> </TABLE>
</TD> </TD>
<TD align="left" valign="top" style='border:dotted #A6A6A6 1.0pt;'> <TD align="left" valign="top" style='border:solid #000000 2.0pt;'>
<TABLE cellspacing=0 cellpadding=0> <TABLE cellspacing=0 cellpadding=0>
<TR><TD style='padding:0in 4pt 0in 4pt'><b>Mitigation</b> <TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Mitigation</b>
<TR><TD style='padding:0in 4pt 0in 4pt'><p>Review the rollback log and determine the stop code. <TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><p>Review the rollback log and determine the stop code.
<BR>The rollback log is located in the **C:\$Windows.~BT\Sources\Panther** folder. Look for text similar to the following: <BR>The rollback log is located in the **C:\$Windows.~BT\Sources\Panther** folder. Look for text similar to the following:
<p>Info SP Crash 0x0000007E detected <p>Info SP Crash 0x0000007E detected
<BR>Info SP Module name : <BR>Info SP Module name :
@ -247,22 +255,25 @@ Disconnect all peripheral devices that are connected to the system, except for t
</TR> </TR>
<TR><TD align="left" valign="top" style='border:dotted #A6A6A6 1.0pt;'><TABLE cellspacing=0 cellpadding=0> <TR><TD align="left" valign="top" style='border:solid #000000 2.0pt;'>
<TR><TD style='padding:0in 4pt 0in 4pt'><B>Code</B>
<TR><TD style='padding:0in 4pt 0in 4pt'><B>0xC1900101 - 0x40017</B> <TABLE cellspacing=0 cellpadding=0>
<TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><B>Code</B>
<TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><B>0xC1900101 - 0x40017</B>
</TABLE> </TABLE>
<P><TABLE cellspacing=0 cellpadding=0> <P><TABLE cellspacing=0 cellpadding=0>
<TR><TD style='padding:0in 4pt 0in 4pt'><b>Cause</b> <TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Cause</b>
<TR><TD style='padding:0in 4pt 0in 4pt'>Windows 10 upgrade failed after the second reboot. <TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>Windows 10 upgrade failed after the second reboot.
<BR>This is usually caused by a faulty driver. For example: antivirus filter drivers or encryption drivers. <BR>This is usually caused by a faulty driver. For example: antivirus filter drivers or encryption drivers.
</TABLE> </TABLE>
</TD> </TD>
<TD align="left" valign="top" style='border:dotted #A6A6A6 1.0pt;'> <TD align="left" valign="top" style='border:solid #000000 2.0pt;'>
<TABLE cellspacing=0 cellpadding=0> <TABLE cellspacing=0 cellpadding=0>
<TR><TD style='padding:0in 4pt 0in 4pt'><b>Mitigation</b> <TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Mitigation</b>
<TR><TD style='padding:0in 4pt 0in 4pt'>Clean boot into Windows, and then attempt the upgrade to Windows 10.<BR> <TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>Clean boot into Windows, and then attempt the upgrade to Windows 10.<BR>
For more information, see [How to perform a clean boot in Windows](https://support.microsoft.com/en-us/kb/929135). For more information, see [How to perform a clean boot in Windows](https://support.microsoft.com/en-us/kb/929135).
@ -275,26 +286,6 @@ For more information, see [How to perform a clean boot in Windows](https://suppo
## Common errors I've edited but don't know how to classify ## Common errors I've edited but don't know how to classify