deepblue/windows-itpro-docs
1
0
Fork 0
mirror of https://github.com/MicrosoftDocs/windows-itpro-docs.git synced 2025-05-15 14:57:23 +00:00
Code Issues Actions 3 Packages Projects Releases Wiki Activity

Update menu items

Browse Source
This commit is contained in:
Tanya Bittenmaster 2017-09-27 10:21:14 -04:00
parent dfb77aae65
commit 7c48c1053e
1 changed files with 3 additions and 5 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

8
windows/threat-protection/windows-defender-atp/troubleshoot-onboarding-error-messages-windows-defender-advanced-threat-protection.md
View File

@ -35,15 +35,13 @@ If you receive an error message, the Windows Defender ATP portal will provide de
If while accessing the Windows Defender ATP portal you get a **No subscriptions found** message, it means the Azure Active Directory (AAD) used to login the user to the portal, does not have a Windows Defender ATP license.
Potential reasons:
- The Windows E5 and Office E5 licenses are not the same thing. Make sure you are capturing the correct information.
- The Windows E5 and Office E5 licenses are separate licenses.
- The license was purchased but not provisioned to this AAD instance.
- It could be a license provisioning issue.
- It could be you inadvertently provisioned the license to a different Microsoft AAD than the one used for authentication into the service.
For both cases you should contact Microsoft support.
> [!NOTE]
> For some of the **Purchase > Provision** flows there is a provisioning latency of up to 30 minutes.
For both cases you should contact Microsoft support at [General Windows Defender ATP Support](https://support.microsoft.com/en-us/getsupport?wf=0&tenant=ClassicCommercial&oaspworkflow=start_1.0.0.0&locale=en-us&supportregion=en-us&pesid=16055&ccsid=636419533611396913) or
[Volume license support](https://www.microsoft.com/licensing/servicecenter/Help/Contact.aspx)
![Image of no subscriptions found](images/atp-no-subscriptions-found.png)