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windows-itpro-docs/windows/deployment/update/includes/update-compliance-verify-device-configuration.md
Meghan Stewart 37738de477 commid mac edits
2022-08-17 15:38:07 -07:00

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author, ms.author, manager, ms.prod, ms.collection, ms.topic, ms.date, ms.localizationpriority
author ms.author manager ms.prod ms.collection ms.topic ms.date ms.localizationpriority
mestew mstewart dougeby w10 M365-modern-desktop include 08/10/2022 medium

In some cases, you may need to manually verify the device configuration has the AllowUpdateComplianceProcessing policy enabled. To verify the setting, use the following steps:

  1. Download and enable the Diagnostic Data Viewer. For more information, see Diagnostic Data Viewer overview.

    1. Go to Start, select Settings > Privacy > Diagnostics & feedback.

    2. Under View diagnostic data, select On for the following option:

      • Windows 11: Turn on the Diagnostic Data Viewer (uses up to 1 GB of hard drive space)
      • Windows 10: Turn on this setting to see your data in the Diagnostic Data Viewer. (Setting uses up to 1GB of hard drive space.)

  2. Select Open Diagnostic Data Viewer.

    • If the application isn't installed, select Get when you're asked to download the Diagnostic Data Viewer from the Microsoft Store page.
    • If the application is already installed, it will open. You can either close the application before running a scan for software updates, or use the refresh button to fetch the new data after the scan is completed.

  3. Check for software updates on the client device.

    • Windows 11:
      1. Go to Start, select Settings > Windows Update.
      2. Select Check for updates then wait for the update check to complete.
    • Windows 10:
      1. Go to Start, select Settings > Update & Security > Windows Update.
      2. Select Check for updates then wait for the update check to complete.

  4. Run the Diagnostic Data Viewer.

    1. Go to Start, select Settings > Privacy > Diagnostics & feedback.
    2. Under View diagnostic data, select Open Diagnostic Data Viewer.

  5. When the Diagnostic Data Viewer opens, type SoftwareUpdateClientTelemetry in the search field. Verify the following items:

    • The EnrolledTenantID field under m365a should equal the CommercialID of your Log Analytics workspace for Update Compliance. CommercialID is no longer required for the preview version of Updates Compliance, but the value may still be listed in this field.
    • The MSP field value under protocol should be either 16 or 18.
    • If you need to send this data to Microsoft Support, select Export data.

    :::image type="content" alt-text="Screenshot of the Diagnostic Data Viewer displaying the data from SoftwareUpdateClientTelemetry. The export data option and the fields for MSP and EnrolledTenantID are outlined in red." source="../media/update-compliance-diagnostic-data-viewer.png" lightbox="../media/update-compliance-diagnostic-data-viewer.png":::