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windows-itpro-docs/windows/deploy/troubleshoot-upgrade-analytics.md
Maggie Evans dc17b94eef Adding new content for Upgrade Analytics
2016-07-21 18:53:14 -07:00

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Troubleshoot Upgrade Analytics (Windows 10) Provides troubleshooting information for Upgrade Analytics. w10 MaggiePucciEvans

Troubleshoot Upgrade Analytics

If you’re having issues seeing data in Upgrade Analytics after running the script, enable verbose mode in the Upgrade Analytics Deployment script to turn on a more comprehensive mode of logging. To enable:

  1. Download and extract UpgradeAnalytics.zip. Ensure the “Diagnostics” folder is included.

  2. Edit the script as described in Run the Upgrade Analytics deployment script.

  3. Check that isVerboseLogging is set to $true.

  4. Run the script again. Log files will be saved to the directory specified in the script.

  5. Open a support case with Microsoft Support through your regular channel and provide this information.

Disable Upgrade Analytics

If you want to stop using Upgrade Analytics and stop sending telemetry data to Microsoft, follow these steps:

  1. Unsubscribe from the Upgrade Analytics solution in the OMS portal.

  2. Disable the Customer Experience Improvement Program on computers running Windows 7 SP1 or 8.1. On computers running Windows 10, set the telemetry level to Security.

  3. Delete the CommercialDataOptin key in HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\DataCollection