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32 lines
1.3 KiB
Markdown
32 lines
1.3 KiB
Markdown
---
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title: Troubleshoot Upgrade Analytics (Windows 10)
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description: Provides troubleshooting information for Upgrade Analytics.
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ms.prod: w10
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author: MaggiePucciEvans
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---
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# Troubleshoot Upgrade Analytics
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If you’re having issues seeing data in Upgrade Analytics after running the script, enable verbose mode in the Upgrade Analytics Deployment script to turn on a more comprehensive mode of logging. To enable:
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1. Download and extract UpgradeAnalytics.zip. Ensure the “Diagnostics” folder is included.
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2. Edit the script as described in [Run the Upgrade Analytics deployment script](#_Run_the_Upgrade).
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3. Check that isVerboseLogging is set to $true.
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4. Run the script again. Log files will be saved to the directory specified in the script.
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5. Open a support case with Microsoft Support through your regular channel and provide this information.
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## Disable Upgrade Analytics
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If you want to stop using Upgrade Analytics and stop sending telemetry data to Microsoft, follow these steps:
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1. Unsubscribe from the Upgrade Analytics solution in the OMS portal.
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2. Disable the Customer Experience Improvement Program on computers running Windows 7 SP1 or 8.1. On computers running Windows 10, set the telemetry level to Security.
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3. Delete the CommercialDataOptin key in *HKLM:\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Policies\\DataCollection*
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