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windows-itpro-docs/education/windows/tutorial-school-deployment/troubleshoot-overview.md
Paolo Matarazzo 397a4649ea updates
2022-08-25 12:07:10 -04:00

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title description ms.date ms.prod ms.technology ms.topic ms.localizationpriority author ms.author manager ms.collection
How to contact Microsoft Support How to contact Microsoft Support for issues related to Intune and other Endpoint Manager services 08/31/2022 windows windows conceptual medium paolomatarazzo paoloma aaroncz education

How to contact Microsoft Support

Microsoft provides global technical, pre-sales, billing, and subscription support for cloud-based device management services. This support includes Microsoft Intune, Configuration Manager, Windows 365, and Microsoft Managed Desktop.

Follow these steps to obtain support in Microsoft Endpoint Manager:

  • Sign in to the Microsoft Endpoint Manager admin center
  • Select Troubleshooting + support > Help and support :::image type="content" source="images/advanced-support.png" alt-text="Screenshot that shows how to obtain support from Microsoft Endpoint Manager.":::
  • Select the required support scenario: Configuration Manager, Intune, Co-management, or Windows 365
  • Above How can we help?, select one of three icons to open different panes: Find solutions, Contact support, or Service requests
  • In the Find solutions pane, use the text box to specify a few details about your issue. The console may offer suggestions based on what you've entered. Depending on the presence of specific keywords, the console provides help like:
    • Run diagnostics: start automated tests and investigations of your tenant from the console to reveal known issues. When you run a diagnostic, you may receive mitigation steps to help with resolution
    • View insights: find links to documentation that provides context and background specific to the product area or actions you've described
    • Recommended articles: browse suggested troubleshooting topics and other content related to your issue
  • If needed, use the Contact support pane to file an online support ticket

    Important

    When opening a case, be sure to include as many details as possible in the Description field. Such information includes: timestamp and date, device ID, device model, serial number, OS version, and any other details relevant to the issue.

  • To review your case history, select the Service requests pane. Active cases are at the top of the list, with closed issues also available for review

For more information, see Microsoft Endpoint Manager support page