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40 lines
2.6 KiB
Markdown
40 lines
2.6 KiB
Markdown
---
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title: How to contact Microsoft Support
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description: How to contact Microsoft Support for issues related to Intune and other Endpoint Manager services
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ms.date: 08/31/2022
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ms.prod: windows
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ms.technology: windows
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ms.topic: conceptual #reference troubleshooting how-to end-user-help overview (more in contrib guide)
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ms.localizationpriority: medium
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author: paolomatarazzo
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ms.author: paoloma
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#ms.reviewer:
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manager: aaroncz
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ms.collection: education
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#appliesto:
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---
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# How to contact Microsoft Support
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Microsoft provides global technical, pre-sales, billing, and subscription support for cloud-based device management services. This support includes Microsoft Intune, Configuration Manager, Windows 365, and Microsoft Managed Desktop.
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Follow these steps to obtain support in Microsoft Endpoint Manager:
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- Sign in to the <a href="https://endpoint.microsoft.com" target="_blank"><b>Microsoft Endpoint Manager admin center</b></a>
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- Select **Troubleshooting + support** > **Help and support**
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:::image type="content" source="images/advanced-support.png" alt-text="Screenshot that shows how to obtain support from Microsoft Endpoint Manager.":::
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- Select the required support scenario: Configuration Manager, Intune, Co-management, or Windows 365
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- Above **How can we help?**, select one of three icons to open different panes: *Find solutions*, *Contact support*, or *Service requests*
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- In the **Find solutions** pane, use the text box to specify a few details about your issue. The console may offer suggestions based on what you've entered. Depending on the presence of specific keywords, the console provides help like:
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- Run diagnostics: start automated tests and investigations of your tenant from the console to reveal known issues. When you run a diagnostic, you may receive mitigation steps to help with resolution
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- View insights: find links to documentation that provides context and background specific to the product area or actions you've described
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- Recommended articles: browse suggested troubleshooting topics and other content related to your issue
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- If needed, use the *Contact support* pane to file an online support ticket
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> [!IMPORTANT]
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> When opening a case, be sure to include as many details as possible in the *Description* field. Such information includes: timestamp and date, device ID, device model, serial number, OS version, and any other details relevant to the issue.
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- To review your case history, select the **Service requests** pane. Active cases are at the top of the list, with closed issues also available for review
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For more information, see [Microsoft Endpoint Manager support page][MEM-1]
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<!-- Reference links in article -->
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[MEM-1]: /mem/get-support |