windows-itpro-docs/windows/deployment/windows-autopilot/autopilot-support.md

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title	description	keywords	ms.prod	ms.mktglfcycl	ms.localizationpriority	ms.sitesec	ms.pagetype	author	ms.author	ms.date
Windows Autopilot support	Support information for Windows Autopilot	mdm, setup, windows, windows 10, oobe, manage, deploy, autopilot, ztd, zero-touch, partner, msfb, intune	w10	deploy	low	library	deploy	greg-lindsay	greg-lindsay	10/31/2018

Windows Autopilot support information

Applies to: Windows 10

The following table displays support information for the Windows Autopilot program.

Before contacting the resources listed below for Windows Autopilot-related issues, check the Windows Autopilot FAQ.

Audience	Support contact
OEM or Channel Partner registering devices as a CSP (via MPC)	Use the help resources available in MPC. Whether you are a named partner or a channel partner (distributor, reseller, SI, etc.), if you’re a CSP registering Autopilot devices through MPC (either manually or through the MPC API), your first-line of support should be the help resources within MPC.
OEM registering devices using OEM Direct API	Contact MSOEMOPS@microsoft.com. Response time depends on priority: Low – 120 hours Normal – 72 hours High – 24 hours Immediate – 4 hours
OEM with a PFE	Reach out to your PFE for support.
Partners with a Partner Technology Strategist (PTS)	If you have a PTS (whether you’re a CSP or not), you may first try working through your account’s specific Partner Technology Strategist (PTS).
Partners with an Ecosystem PM	If you have an Ecosystem PM (whether you’re a CSP or not), you may first try working through your account’s specific Ecosystem PM, especially for technical issues.
Enterprise customers	Contact your Technical Account Manager (TAM), or Account Technology Strategist (ATS), or Customer Service Support (CSS) representative.
End-user	Contact your IT administrator.
Microsoft Partner Center (MPC) users	Use the help resources available in MPC.
Microsoft Store for Business (MSfB) users	Use the help resources available in MSfB.
Intune users	From the Microsoft Azure portal, click Help + support.
Microsoft 365 Business	Support is accessible directly through the Microsoft 365 Business portal when logged in: https://support.microsoft.com/en-us.
Queries relating to MDA testing	Contact MDAHelp@microsoft.com.
All other queries, or when unsure who to contact	Contact msoemops@microsoft.com.