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44 lines
2.6 KiB
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44 lines
2.6 KiB
Markdown
---
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title: Windows Autopilot support
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description: Support information for Windows Autopilot
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keywords: mdm, setup, windows, windows 10, oobe, manage, deploy, autopilot, ztd, zero-touch, partner, msfb, intune
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ms.prod: w10
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ms.mktglfcycl: deploy
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ms.localizationpriority: low
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ms.sitesec: library
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ms.pagetype: deploy
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author: greg-lindsay
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ms.author: greg-lindsay
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ms.date: 10/31/2018
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---
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# Windows Autopilot support information
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**Applies to: Windows 10**
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The following table displays support information for the Windows Autopilot program.
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Before contacting the resources listed below for Windows Autopilot-related issues, check the [Windows Autopilot FAQ](autopilot-faq.md).
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| Audience | Support contact |
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| --- | --- |
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OEM or Channel Partner registering devices as a CSP (via MPC) | Use the help resources available in MPC. Whether you are a named partner or a channel partner (distributor, reseller, SI, etc.), if you’re a CSP registering Autopilot devices through MPC (either manually or through the MPC API), your first-line of support should be the help resources within MPC. |
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| OEM registering devices using OEM Direct API | Contact MSOEMOPS@microsoft.com. Response time depends on priority: <br>Low – 120 hours <br>Normal – 72 hours <br>High – 24 hours <br>Immediate – 4 hours |
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| OEM with a PFE | Reach out to your PFE for support. |
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| Partners with a Partner Technology Strategist (PTS) | If you have a PTS (whether you’re a CSP or not), you may first try working through your account’s specific Partner Technology Strategist (PTS). |
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| Partners with an Ecosystem PM | If you have an Ecosystem PM (whether you’re a CSP or not), you may first try working through your account’s specific Ecosystem PM, especially for technical issues. |
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| Enterprise customers | Contact your Technical Account Manager (TAM), or Account Technology Strategist (ATS), or Customer Service Support (CSS) representative. |
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| End-user | Contact your IT administrator. |
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| Microsoft Partner Center (MPC) users | Use the [help resources](https://partner.microsoft.com/support) available in MPC. |
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| Microsoft Store for Business (MSfB) users | Use the help resources available in MSfB. |
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| Intune users | From the Microsoft Azure portal, click [Help + support](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview). |
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| Microsoft 365 Business | Support is accessible directly through the Microsoft 365 Business portal when logged in: https://support.microsoft.com/en-us. |
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| Queries relating to MDA testing | Contact MDAHelp@microsoft.com. |
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| All other queries, or when unsure who to contact | Contact msoemops@microsoft.com. |
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